The Client

The Client 

Gas World Ltd has been providing renewable energy sources across the Southwest of England since 1981. They have the most skilled and experienced engineers in the country, offering a wide knowledge of heating systems and products, allowing their customers to receive the most reliable and renewable plumbing, heating and fireplace installation.  

 

Adam Lane, Managing Director of Gas World Ltd

“CSG has been a reliable and professional partner, and we are pleasantly pleased with the services provided. Over the last few years, CSG has helped keep our IT infrastructure secure. From keeping us up to date with the latest technology changes within our industry, we have managed to maintain competitiveness in our industry. We are looking forward to continuing our partnership with CSG to tackle any challenges that the IT industry may provide, having CSG support us in this area means we stay ahead of the game.”

The Background

The Background 

Gas World Ltd and CSG have worked together for a number of years, providing day–to–day support which started around implementing the Pegasus Opera 3 System and Managed Support service; this then opened up new areas for CSG to explore. 

When CSG first started working with Gas World, they were moved over to the CSG MSP 360° programme, where their systems are monitored on a 24/7 basis.  

CSG provided Gas World Ltd with a full audit during 2023, with a focus on: 

• Enhancing their security 
• Ageing hardware  
• Backups 

From the audit, we implemented the following changes: 

• Replaced ageing hardware – Switch and UPS 
• Replaced old server with new Physical Server 
• Both onsite and offsite Office Backups 
• Enhanced their office 365 licences 
• MFA – Multi-Factor Authentication  
• Azure AD Premium Licences 
• Email security: Defender 365  
• Datto Saas Office 365 Backups 

Replaced Old Server with New Physical Server

Replaced Old Server with New Physical Server 

When deciding if you should replace your old server or not, there are a few factors that we consider.  

Replacing an old server with a new physical IT server is essential to ensure optimal performance, reliability, and security for your business operations. Over time, older servers can become prone to hardware failures, leading to costly downtime and potential data loss. 

Upgrading Gas World to a new server has improved processing power, enhanced reliability, and modern security features, reducing the risk of disruptions and cyber threats.  

Onsite and Offsite Office Backups

Onsite and Offsite Office Backups 

Onsite and offsite backups play a critical role in safeguarding Gas World Ltd’s data and business continuity. Onsite backups have offered quick access to data within the Gas World’s premises, enabling rapid recovery from minor incidents like hardware failures or accidental deletions.  

Meanwhile, offsite backups has provided an additional layer of protection by storing copies of data at a remote location, shielding against catastrophic events such as fires, floods, or cyberattacks that could affect the primary site.  

Together, these backup strategies have helped Gas World Ltd form a robust data protection framework, mitigating the risk of data loss and allowing the business to recover swiftly from disruptions, maintain operational resilience, and uphold the integrity of critical information. 

Office 365 Licence Enhancement

Office 365 Licence Enhancement  

The implementation of Office 365 Licence Enhancement has allowed Gas World Ltd to stay ahead of the game in the competitive market of modern-day business practices. 

Through enhanced licensing of Office 365, Gas World Ltd has gained access to more productivity tools, collaboration functionalities and further security measures that the Office 365 ecosystem provides. 

The Office 365 Licence Enhancements have empowered Gas World Ltd to optimise their workflow efficiency, streamline communication and collaboration amongst teams to easily work together through the use of cloud-based solutions that Office 365 provides.  

Email Security: Defender 365

Email Security: Defender 365 

Defender 365 stands as a vital pillar for email security, particularly in the face of modern-day threats. With cyberattacks growing increasingly sophisticated, Gas World Ltd, and other organisations in this industry and beyond, face heightened risks of phishing attempts, malware infections, and other malicious activities targeting their email systems. 

CSG’s implementation of Defender 365 has allowed Gas World Ltd to proactively identify and neutralise malicious content before it reaches its employees’ inboxes. The software has helped prevent data breaches, financial losses and reputational damage threats that all come with cyber-attacks. 

Gas World Ltd can have peace of mind knowing that their systems are continuously monitoring and automatically updating them of any threats that may emerge, in an era where email remains a primary vector for cyber-attacks, this security is vital to Gas World Ltd’s overall security posture.  

Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) 

Microsoft now requires Multi-Factor Authentication (MFA) due to the increasing sophistication of cyber threats and the growing importance of protecting sensitive data.  

MFA has added an extra layer of security to Gas World Ltd by requiring users to provide multiple forms of authentication before accessing their accounts. This has significantly reduced the risk of unauthorised access, as even if one factor is compromised, the attacker would still need access to the second factor to gain entry.  

With cyberattacks becoming more prevalent and severe, MFA has become a crucial defence mechanism, helping Gas World Ltd mitigate the risk of identity theft, data breaches, and other security incidents. By mandating MFA, Microsoft aims to enhance the security posture of its users and provide them with greater protection against modern cyber threats. 

Azure AD Premium Licences

Azure AD Premium Licences 

Engineered to meet the complex identity and access management requirements of Gas World Ltd, Azure Active Directory Premium edition has introduced advanced enterprise-grade features for identity management.  

This premium edition facilitates seamless access for hybrid users, allowing Gas World Ltd’s staff to effortlessly utilise both on-premises and cloud resources. With its feature-rich capabilities, Gas World can now effectively manage identities across diverse environments while ensuring robust security and streamlined user experiences. 

Datto Saas Office 365 Backups

Datto Saas Office 365 Backups

Comprehensive detection, protection, and recovery has helped Gas World Ltd safeguard their Microsoft 365 data against both known and unknown cyber threats and common data loss scenarios. 

Datto SaaS Protection + is tailored specifically for Managed Service Providers (MSPs). By merging our SaaS Protection and SaaS Defense tools, this comprehensive solution actively scans Microsoft 365 environments for potential cyber threats, bolstering security measures. With the added assurance of 3x daily backups and swift recovery options, it ensures comprehensive protection and enables MSPs to adapt to evolving security needs swiftly 

“This software implementation has allowed Gas World Ltd to gain confidence in our overall security strategy.” – Adam, Gas World Ltd. 

Replaced Ageing Hardware (Switch & UPS)

Replaced Ageing Hardware (Switch & UPS)

CSG provided Gas World Ltd with a quick solution to their ageing hardware by implementing both Switch & UPS software. 

Uninterruptible power supplies, also known as UPS, offer backup power, safeguarding equipment against potential damage caused by grid power failures. They swiftly provide power to equipment during such occurrences, ensuring protection from harm. 

A reliable UPS has provided Gas World Ltd with reliable protection against common power disturbances, including power spikes, voltage dips or fluctuations. This has allowed Gas World Ltd to maintain business efficiency though the software through reduction of costly downtime to the essential services they provide.