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Tel: 0330 400 5465

CSG
42 Users
24/7/365 Monitoring
1 Fixed Monthly Fee
38% Efficiency Uptake

The Client

Gas World was established in Bristol in 1981, offering renewable energy sources as well as heating and plumbing to those in the South West of England.

All of their clients are provided with the same level of professionalism and expertise, whether this is homeowners or businesses. They have the most skilled and experienced engineers in the country with a wide knowledge of heating systems and products, and engineers regularly receive training when new products enter the market.

Gas World hold Gas Safe, OFTEC, MCS, Green Deal and NICEIC registration as a result of continued training and commitment to quality, and have gained accreditation from Exor and Constructionline. As a company they maintain ISO 9001 accreditation and are working towards achieving ISO 14001.

The Brief

CSG identified that Gas World's IT infrastructure was not its prime state with unsupported operating systems, aged and failing server hardware and a lack of any real IT strategy. There was a genuine lack of any form of proactive or cohesive support mechanisms in situ and this needed to be addressed. Ageing internal systems were increasing the risk of hardware failure and prolonged network downtime and this tied in with several single points of failure were simply not good.

Gas World had a Small Business Server environment (SBS2011) which was outdated and was soon due to become unsupported, this was a real area of concern for CSG and the client and this was matched alongside an older version of Exchange Server 2010.

There was a user reliant back up system in place with no offsite replication that was a major risk to the businesses ability to recover in the event of hardware failure or a disaster scenario.

All the above tied in with poor network cabling that was disjointed and cascaded leading to network and performance issues and latency were clearly visible across the estate.

The Solution

CSG proposed a solution that offered Gas World an effective, proactive and fully managed support service inclusive of 24/7 moitoring, patch management and a dedictaed Microsoft certified helpdesk.

CSG also suggested that Gas World should implement a virtualised HP server environment operating MS Windows Server 216 host and virtual guests "Hybrid Cloud" approach with e-amil services migrated to the Microsoft 365 cloud, which will be fully integrated with the on-premise AD for single sign on and collaboration. CSG then recommended enhanced cyber security with a Next Gen firewall with traffic shaping, bandwidth management and robust and reilient endpoint security.

All of the other providers approached by the firm were only offering onsite replication which would leave the firm vulnerable in the event of an onsite threat becoming a reality, such as a natural disaster or theft.

To meet Gas Worlds ever increasing demands on IT, CSG migrated the organisations current services onto the CSG BUDR service which is fully backed up throughout.

The Result

Since Gas World have made the decision to switch to CSG's MSP 360° Programme they have experienced a variety of benefits, including an extremely reliable and simple backup and recovery service fully managed by the CSG Helpdesk team. Importantly, they have also managed to integrate an enhanced security solution across the board in readiness for the GDPR (May 25th) and of course their ongoing, in house certifications. The new IT system and network design will lead to increased support response times and cut down on general and generic troubleshooting.

"When we met with Matthew, we knew the CSG MSP 360° Programme would be an incredibly straightforward solution to enter. Plus, CSG's costing model and 24/7 system monitoring made it excellent value for money! We really didn’t need to consider any other solutions! We couldn't recommend the team at CSG highly enough!"

Jill Bath, Gas World Ltd